Shipping & Delivery

Shipping & Delivery Policy – MonoSoul

We aim to provide smooth, reliable, and fast delivery for all MonoSoul customers locally and internationally.

1. Order Processing

– Orders are processed within 1–3 business days.
– If any unexpected delay occurs, we will contact you immediately via email or phone.

2. Delivery Time

Within Egypt:
– 3 to 7 business days depending on the city.

International Shipping:
– 7 to 14 business days depending on the destination and carrier availability.

3. Shipping Carriers

We work with trusted shipping partners to ensure your order arrives safely and on time.
The carrier may vary based on location or package size.

4. Shipping Fees

– Fees vary depending on destination and order weight.
– The final shipping cost appears at checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive:
– A tracking number
– The shipping carrier name
– A link to track your shipment

6. Shipping Address

Please ensure your address and phone number are entered correctly.
MonoSoul is not responsible for delays due to incorrect information.

7. Damaged or Missing Items

If your item arrives damaged or does not arrive at all, please contact us within 48 hours of delivery with photos, and we will resolve it promptly.

8. Contact

For shipping-related questions:
📩 Shipping@monosoul.shop
or through our Contact Us page.